Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) are a legally binding agreement between you and Sherbet Solutions, Inc. (“Sherbet,” “we,” “us,” or “our”), the operator of the Sherbet platform at sherbet.io. By accessing or using the Sherbet platform and related services (the “Services”), you agree to be bound by these Terms. Our Privacy Policy explains how we handle personal information and is not incorporated into these Terms. If you do not agree to these Terms, do not use the Services.

PLEASE READ SECTION 16 (“DISPUTE RESOLUTION”) CAREFULLY. IT CONTAINS A MUTUAL ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 16.

2. Eligibility

To use the Services, you must:

• Be at least 18 years of age.
• Have the legal capacity to enter into a binding contract.
• If you register as a Student, be a resident of the United States. If you use the Services for an Organization, access and use them only while located in the United States for that Organization’s U.S. operations. Certain features may be unavailable in certain states.
• Not be prohibited from using the Services under any applicable law.

By creating an account, you represent and warrant that you meet all eligibility requirements.

3. Account Registration

You must register for an account to use most features of the Services. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at general@sherbet.io if you suspect unauthorized access to your account.

4. Description of Services

Sherbet is a two-sided marketplace that connects brands (“Brands”) with student campus ambassadors (“Students”). Brands create programs and activities; Students are invited to participate, complete deliverables (content, field tasks, social posts), and receive compensation for approved work. Sherbet facilitates the connection, program management, and payment processing but is not a party to the underlying agreements between Brands and Students.

5. Brand Terms

As a Brand user, you agree to:

• Provide accurate and complete program descriptions, compensation terms, and deliverable requirements.
• Pay all invoices in a timely manner as agreed at the time of program creation.
• Review and respond to student deliverable submissions within the timeframes set in your program.
• Not create programs that involve illegal activity, unlawful discrimination, or content that violates applicable law.
• Comply with all applicable laws, including FTC guidelines regarding endorsements and sponsored content.

6. Student Terms

As a Student user, you agree to:

• Submit only original content that you have the rights to use and share.
• Provide honest and accurate submissions; do not fabricate metrics, screenshots, or activity.
• Comply with FTC endorsement guidelines: all sponsored or compensated content must include a clear and conspicuous disclosure (e.g., “#ad,” “#sponsored,” or “Paid partnership with [Brand]”).
• Not submit deliverables that infringe third-party intellectual property, contain defamatory content, or violate applicable law.
• Fulfill all program obligations you agree to prior to the agreed deadlines.

7. Fees & Payments

Brand fees: Sherbet charges Brands and Agencies a recurring fee for access to the platform at the rate agreed with you, which may be a published plan or a rate negotiated for your account. Our published plans are described on our pricing page; where we have agreed a different rate with you in writing, that rate applies. Fees are invoiced per billing period as described in Section 7A, and you are responsible for the full invoiced amount. Sherbet does not take a percentage of event sponsorship payments — funds for events are held in escrow and paid to Students upon approval.

Student payments: Students are paid through the Sherbet platform upon approval of deliverables. Payment timing is subject to the program terms and our standard payment processing schedule. Sherbet is not responsible for delays attributable to third-party payment processors.

All payments are processed in US dollars. Students are responsible for any applicable taxes on compensation received through the platform. Sherbet may issue 1099 forms where required by law.

7A. Subscriptions, Automatic Renewal & Cancellation

This section applies to the Student platform subscription, which is the only automatically renewing subscription on the platform. Brand and Agency fees are billed differently and are covered separately below.

Automatic renewal

Your Student platform subscription renews automatically at the end of each billing period, and you will be charged the then-current fee from your Stripe balance, until you cancel. The amount, the billing interval, and the next renewal date are shown in your settings before you subscribe and at any time afterwards.

Advance notice before each charge

We will email you at least 7 days before each automatic renewal charge, stating the amount, the date it will be charged, and how to cancel. We will email you a receipt after each charge. If we change the price, we will give you at least 30 days’ notice before the new price applies, and you may cancel before it takes effect.

How to cancel

You may cancel at any time, for any reason, from Settings → Payouts. Cancelling online takes effect immediately as a cancellation of future renewals; you do not need to call, email, or speak to anyone, and we will not require you to complete any additional step that is not required to subscribe. We will send you confirmation of the cancellation.

Cancellation takes effect at the end of the billing period you have already paid for. You keep access until then and are not charged again. You may reverse a scheduled cancellation at any time before the period ends.

Brand and Agency billing

Brand and Agency fees are not charged automatically to a stored payment method. We issue an invoice for each billing period at the rate agreed with you, and you pay that invoice. Nothing is drawn from your card or bank account without an invoice you can review first, so no advance renewal notice is required — the invoice is the notice.

To change or end your plan, contact us at general@sherbet.io or speak to your account manager. We will stop issuing invoices at the end of the period you have already been billed for, and we will confirm in writing. Amounts already invoiced for a completed period remain payable.

Refunds

Subscription fees are non-refundable for the portion of a billing period already elapsed, except where a refund is required by law or where we have charged you in error — in which case we will refund the incorrect amount in full. Nothing in this section limits any statutory right of withdrawal or refund you have where you live.

Escrowed event funds are not subscription fees and are governed by Section 7 and the applicable event agreement.

7B. Independent Contractor Status

Students are independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, franchise, or agency relationship between you and Sherbet, or between you and any Organization, unless a separate written agreement says otherwise.

• You control how you work. You decide whether to accept or decline any program, activity, or event; when and where you perform it; what equipment and methods you use; and how you present the work, subject only to the deliverable specification and content standards you agreed to. Sherbet does not set your hours, supervise your work, or require exclusivity.
• You may work elsewhere. Nothing here prevents you from working for other platforms, brands, or employers, including competitors.
• No employment benefits. As an independent contractor you are not eligible for employee benefits, workers’ compensation, unemployment insurance, or similar entitlements from Sherbet.
• Taxes are yours. Sherbet does not withhold income tax, Social Security, Medicare, or any other payroll tax from your compensation. You are responsible for reporting and paying all taxes on what you earn. We may issue an IRS Form 1099 where required by law.
• Expenses are yours. Except where a program expressly provides for reimbursement, you bear your own costs of performing the work.
• Sherbet is a marketplace, not your employer or agent. We provide the platform on which Organizations and Students find each other and transact. We are not a party to the underlying engagement between you and an Organization, and we do not direct or control the work either of you performs.

Nothing in this section limits any right you have under applicable law, and the characterization here does not by itself determine your status under any statute.

8. Intellectual Property & Content License

• Student content ownership: Students retain ownership of content they create and submit through the platform.
• License to Sherbet: By submitting content, you grant Sherbet a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to host, store, reproduce, modify (for formatting and display purposes), publicly display, and distribute that content as needed to operate, provide, and improve the Services, and to promote the Sherbet platform.
• License to the sponsoring Brand: Upon submission to a program and Brand approval, you grant the applicable Brand a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute the approved content in connection with the campaign for which it was submitted, including in the Brand’s own (organic) marketing channels on a perpetual basis. Use of approved content in paid advertising is licensed for twelve (12) months from approval unless the applicable program or campaign brief states a different period.
• Publicity release: You grant Sherbet and the sponsoring Brand the right to use your name, image, likeness, voice, social media handle, and biographical information as they appear in or alongside content you submit, coextensive in scope with the content licenses above. You may not revoke this release for content already approved and in use, except as required by applicable law.
• Your content warranties: For each piece of content you submit, you represent and warrant that: (a) it is your original work and you control all necessary rights; (b) it does not include third-party music, trademarks, or other intellectual property you lack authorization to use; (c) every identifiable person appearing in it has consented to its commercial use; and (d) it complies with the FTC disclosure requirements in Section 6.
• Student-athletes: If you are an NCAA or other collegiate athlete, you are responsible for complying with all applicable name, image, and likeness (NIL) rules, including any school, conference, NCAA, or state-law disclosure and reporting obligations, before accepting compensated work through the platform.
• Sherbet platform IP: All rights, title, and interest in and to the Sherbet platform, including software, design, trademarks, and proprietary materials, are owned by Sherbet Solutions, Inc. You may not copy, modify, distribute, sell, or lease any part of the platform without our express written permission.

8A. Organization Data and Data Processing

Each Organization is responsible for the personal information it submits to the Services or directs Sherbet to process, including providing required notices, establishing a lawful basis, and obtaining any required permissions. The Organization represents that its instructions and use of the Services comply with applicable privacy and data protection laws.

For personal information Sherbet processes on an Organization’s documented instructions, the Organization generally acts as the controller or business and Sherbet acts as its processor or service provider. That processing is governed by the parties’ applicable Data Processing Agreement (“DPA”), which is incorporated into these Terms when the parties execute it or an Order Form incorporates it. Sherbet acts independently as a controller or business for processing needed to administer Student accounts and cross-Organization profiles, operate billing, secure the Services, prevent fraud, comply with law, and carry out the other purposes described in our Privacy Policy.

If these Terms conflict with an applicable DPA regarding the processing of personal information, the DPA controls for that conflict. A signed Order Form or international data-transfer addendum controls for customer-specific commercial terms or restricted transfers. Where applicable law requires a DPA, transfer mechanism, or related assessment, the parties must complete it before the affected production processing begins.

9. Content Standards

You agree not to submit or transmit through the Services any content that:

• Is illegal, defamatory, obscene, harassing, or threatening.
• Constitutes hate speech targeting individuals or groups based on protected characteristics.
• Infringes the intellectual property, privacy, or publicity rights of any person.
• Contains false or misleading information about deliverable completion or metrics.
• Contains viruses, malware, or other harmful code.

Sherbet reserves the right to remove content that violates these standards and to suspend or terminate accounts responsible for such content.

9.1 AI-Generated and Synthetic Content

Deliverables are expected to be work you actually performed. If you use generative AI to produce or materially alter content you submit as a deliverable, you must:

• Disclose it to the sponsoring Organization before submission, and include any disclosure the Organization or applicable law requires on the published post.
• Never present AI-generated content as documentary proof of work — a synthetic image submitted as evidence that you attended an event or completed a task is fraud under Section 11, not a disclosure problem.
• Never generate a likeness, voice, or endorsement of a real person, including yourself in a context that did not occur, without that person’s written consent.

Organizations may prohibit AI-generated content in a program’s brief; where they do, that prohibition controls. Your representations in Section 8 about ownership and rights apply to AI-assisted content exactly as they do to anything else you submit.

9.2 Automated Content Screening

Images submitted through the Services are screened automatically before they are shared with an Organization. If a submission is rejected by that screening, you may request a human review by contacting general@sherbet.io. See Section 8A of our Privacy Policy.

10. Copyright Complaints (DMCA)

We respect the intellectual property rights of others and expect users of the Services to do the same. We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (17 U.S.C. § 512).

Infringement notices: If you believe content on the Services infringes your copyright, send a written notice to our designated Copyright Agent that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the allegedly infringing material and information reasonably sufficient to locate it; (d) your contact information (address, telephone number, email); (e) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

Counter-notices: If your content was removed and you believe the removal was a mistake or misidentification, you may send our Copyright Agent a counter-notice containing: your physical or electronic signature; identification of the removed material and its prior location; a statement under penalty of perjury that you have a good-faith belief the material was removed as a result of mistake or misidentification; your name, address, and telephone number; and a statement that you consent to the jurisdiction of the federal district court for your address (or, if outside the United States, any judicial district in which Sherbet may be found) and will accept service of process from the person who filed the original notice. We may restore the material in 10–14 business days unless the original claimant files a court action.

Repeat infringers: We will terminate, in appropriate circumstances, the accounts of users who are repeat infringers. Misrepresentations in a notice or counter-notice may expose the sender to liability under 17 U.S.C. § 512(f).

11. Prohibited Conduct

You agree not to:

• Scrape, crawl, or systematically extract data from the platform without our written consent.
• Reverse engineer, decompile, or attempt to extract the source code of the Services.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Circumvent any security or access-control measures of the platform.
• Arrange off-platform deals to avoid Sherbet’s fees after being introduced through the platform (fee circumvention).
• Use the Services for any unlawful purpose or in violation of these Terms.

12. Termination

Either party may terminate their account at any time. You may close your account through your Profile settings. Sherbet may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms or for any other reason at our discretion.

Upon termination: (a) outstanding approved payments owed to Students will be processed on the next regular payment cycle; (b) outstanding invoices owed by Brands remain due and payable; (c) Sherbet may retain data as required by law or for legitimate business purposes as described in our Privacy Policy.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SHERBET DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHERBET SOLUTIONS, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES. IN NO EVENT SHALL SHERBET’S TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO SHERBET IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

The cap above does not apply to money we are holding for you. Amounts held in escrow for your benefit, compensation approved and owed to you for completed work, and any refund we owe you are payable in full and are not subject to the limitation in this Section. We hold those funds for you; a limitation of liability is not a licence to keep them.

Nothing in these Terms limits or excludes liability for gross negligence, willful misconduct, fraud, death or personal injury caused by negligence, or any liability that cannot be limited or excluded under applicable law. Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages, so some of the above limitations may not apply to you. If the law of your state of residence grants you non-waivable rights or remedies, nothing in these Terms limits those rights or remedies.

15. Indemnification

You agree to indemnify, defend, and hold harmless Sherbet Solutions, Inc. and its officers, directors, employees, agents, and successors from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with: (a) content, program requirements, instructions, or other materials you submit or make available through the Services; (b) your material violation of these Terms or applicable law; or (c) your infringement or misappropriation of a third party’s intellectual property, privacy, publicity, or other rights.

How this works in practice. If we seek indemnification, we will notify you promptly in writing of the claim (though a delay in notice releases you only to the extent it actually prejudices your defense), and we will give you the right to control the defense and settlement with counsel of your choosing, provided that: you may not agree to any settlement that imposes an obligation on us, requires an admission by us, or does not fully release us, without our written consent. We may participate at our own expense with our own counsel, and we will cooperate reasonably with your defense.

This Section covers claims brought by someone other than you and us. It does not apply to any claim arising from our own gross negligence, willful misconduct, or fraud, and it does not require you to indemnify us against a claim that you were entitled to bring against us.

16. Dispute Resolution: Arbitration Agreement & Class Action Waiver

This Section 16 applies mutually: it binds both you and Sherbet equally, and it governs any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a “Dispute”), except as expressly carved out below.

(a) Informal dispute resolution (required first step). Before initiating arbitration or any court proceeding, the party raising the Dispute must send the other an individualized written notice (to Sherbet: general@sherbet.io; to you: the email on your account) that includes the claimant’s name and account email, a description of the Dispute, and the relief sought. For 60 days after the notice is received, the parties will attempt in good faith to resolve the Dispute, including by at least one telephone or video conference if either party requests it. Any applicable statute of limitations is tolled during this 60-day period. Completing this process is a condition precedent to starting an arbitration or lawsuit, and an arbitrator or court may not assess fees against a party for a proceeding started before this process is complete.

(b) Binding individual arbitration. If the Dispute is not resolved informally, it shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, each as in effect when the arbitration is filed. The Federal Arbitration Act governs this Section; if the Federal Arbitration Act is held not to apply, the arbitration laws of the State of California govern instead. The arbitrator (not a court) will decide all Disputes, including disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court will decide (i) whether a Dispute falls within a carve-out in subsection (d), and (ii) any question about the enforceability of the class action waiver in subsection (e). Arbitration will be conducted by a single arbitrator, remotely by videoconference or, if an in-person hearing is required, in the county where you reside. The arbitrator may award the same individual relief a court could award, including statutory damages and attorneys’ fees where authorized by law.

(c) Fees. Payment of filing, administration, and arbitrator fees is governed by the AAA’s rules. For claims by Students, Sherbet will pay all AAA filing, administration, and arbitrator fees in excess of the consumer filing fee, unless the arbitrator finds the claim was filed in bad faith or is frivolous, in which case fees may be allocated per AAA rules.

(d) Carve-outs. This arbitration agreement does not apply to: (i) individual claims that qualify for small claims court in the county where you reside: either party may elect to have such a claim heard there; (ii) claims for injunctive or other equitable relief to prevent actual or threatened infringement or misuse of intellectual property; and (iii) claims of sexual assault or sexual harassment, which you may elect to pursue in court under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act.

(e) Class action and class arbitration waiver. YOU AND SHERBET EACH AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, WHETHER IN COURT OR IN ARBITRATION. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim. If applicable law grants you a non-waivable right to seek public injunctive relief, any such request will be decided by a court after the arbitrator has resolved all arbitrable individual claims, and the court proceeding will be stayed in the meantime.

(f) Coordinated filings. If 25 or more arbitration demands raising similar claims are filed against Sherbet by the same or coordinated counsel, the AAA Mass Arbitration Supplementary Rules apply, and the parties agree the demands will be resolved in staged batches of no more than 100 demands per batch, with a global mediation opportunity after the first batch concludes. Applicable statutes of limitations are tolled for any demand from the date it is filed until its batch begins. No result in any batch binds a claimant who was not a party to that proceeding, and every claimant retains the right to have their own demand individually heard.

(g) 30-day right to opt out. You may opt out of this arbitration agreement and class action waiver by emailing general@sherbet.io with your name and account email within 30 days of first accepting these Terms (or, if these Terms were updated to add or materially change this Section, within 30 days of accepting the updated Terms). Opting out does not affect any other provision of these Terms.

(h) Severability. If the class action waiver in subsection (e) is found unenforceable as to a particular claim or request for relief, then that claim or request (and only that one) shall be severed and may proceed in court, while all remaining claims proceed in individual arbitration. If any other part of this Section 16 is found unenforceable, it shall be severed and the remainder of this Section and these Terms remain in effect. In no event shall a Dispute proceed as a class, collective, or representative arbitration.

(i) Jury trial waiver; venue. To the extent any Dispute proceeds in court rather than arbitration, you and Sherbet each waive the right to a jury trial to the fullest extent permitted by applicable law, and, except for small-claims matters and where applicable law requires otherwise, consent to the exclusive jurisdiction of the state and federal courts located in the State of California.

(j) Governing law. These Terms are governed by the laws of the State of California, the state Sherbet operates from, without regard to its conflict-of-law provisions, except that this Section 16 is governed by the Federal Arbitration Act. If the law of your state of residence grants you non-waivable consumer rights or remedies, nothing in these Terms deprives you of those rights or remedies.

Changes to this Section: Disputes arising before any amendment to this Section 16 remain governed by the version of this Section in effect when the Dispute arose.

17. SMS / Text Messaging Program

By providing your mobile number and opting into our text messaging program, you consent to receive SMS messages from Sherbet for program reminders, deadline reminders, payment notifications, and announcements. Message frequency varies by program.

Standard message and data rates may apply.

Reply STOP at any time to opt out. You can also turn off SMS notifications in your Profile settings. Reply HELP for help or contact us at general@sherbet.io. Carriers are not liable for delayed or undelivered messages.

18. Modifications to Terms

We may update these Terms prospectively. For material changes, we will provide notice via email or an in-app notification at least 30 days before the change takes effect, and we will ask you to affirmatively accept the updated Terms (for example, through an in-app prompt) before continuing to use the Services. Material changes do not apply to you until you accept them, and Disputes arising before a change are governed by the version of the Terms in effect when the Dispute arose. If you do not agree to updated Terms, you must stop using the Services and may close your account.

19. General

(a) Your state’s law wins where it has to. We offer the Services in every U.S. state, and consumer protection law differs from one to the next. Where the law of the state you reside in gives you a right, remedy, or protection that cannot be waived by agreement, that law controls over any conflicting provision of these Terms — as to you, and only so far as the conflict goes. Every other provision stays in force, and so does the same provision as it applies to everyone else. Nothing in these Terms is intended to make you give up something your state does not let you give up.

(b) Severability. If any provision of these Terms is held unenforceable, it will be limited or removed to the least extent necessary and the rest of the Terms remain in full force. Section 16 carries its own severability rule in subsection (h), which controls for that Section.

(c) Entire agreement. These Terms and any applicable Order Form, DPA, or agreement you sign through the Services for a specific program, event, or sponsorship are the entire agreement between you and Sherbet about the Services, and replace any earlier understanding on the same subject. Where an applicable signed agreement conflicts with these Terms, that agreement governs the subject it covers and these Terms govern everything else, subject to Section 8A.

(d) No waiver. If we do not enforce a provision of these Terms, that is not a waiver of it, and it does not stop us from enforcing it later.

(e) Assignment. You may not assign or transfer these Terms or your account without our prior written consent, and any attempt to do so is void. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, or to an affiliate, on notice to you. These Terms bind and benefit each party’s permitted successors.

(f) Events outside our control. Neither party is liable for a failure or delay in performance caused by something outside its reasonable control — natural disaster, war, terrorism, civil unrest, labor action, epidemic, government action, utility or network failure, or the failure of a third-party service we depend on. This does not excuse paying money already owed, including releasing escrow or compensation you have already earned.

(g) Survival. Provisions that by their nature should outlast your account do: Section 7 as to amounts already owed, and Sections 8, 13, 14, 15, 16, and this Section 19 survive termination or closure of your account.

(h) Notices. We may give you notice by email to the address on your account, by in-app notification, or by posting to the Services; email notice is effective when sent, and it is your responsibility to keep your address current. Send us legal notices at general@sherbet.io.

(i) No third-party beneficiaries. These Terms do not give rights to anyone who is not a party to them, except that the officers, directors, employees, and agents named in Sections 14 and 15 may enforce those Sections.

(j) Time limit on claims. To the extent the law of the state where you reside permits it, any claim arising out of or relating to these Terms or the Services must be filed within one year after it arises, or it is permanently barred. Where that state’s law does not allow the limitations period to be shortened, this subsection does not apply to you.

(k) Interpretation. “Including” means “including without limitation.” Headings are for convenience and do not affect how these Terms are read.

20. Contact

For questions about these Terms, please contact:

Legal notices: general@sherbet.io

California residents. Under California Civil Code § 1789.3, you may report a complaint about the Services to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.