We can help

Answers to the questions we get most, and a real person to email when you need one.

Email support

Tell us your name, your campus, and what you were doing when it went wrong. We reply within one business day.

support@sherbet.io

Common questions

Signing in

Use the email you applied with. If a verification code does not arrive, check your spam folder first, then request a new one from the sign-in screen. Still stuck? Email us and we will confirm the account.

Getting paid

Payouts run through Stripe. Before your first payment you need to finish Stripe onboarding and submit a W-9, both under Payments in the app. Approved work is paid on the schedule in your program agreement.

Tasks and deliverables

Every task shows its due date and payout. Submit proof from the task screen. Your brand contact reviews it, and the status moves to approved once accepted.

Deleting your account

In the app, go to Account, then Privacy, then Delete my account. You will confirm with your password. This permanently anonymizes your account and personal data. Anonymized payment records are kept as tax rules require.

Your data and privacy

You control which brands can contact you under Account, then Privacy. We do not sell your data and run no advertising or tracking SDKs.

Read our Privacy Policy and Terms of Service.